Contact us

We are here to help!

Get in Touch

Office Hours

  • Mon-Fri 9:00AM - 5:00PM
  • Sat-Sun 10:00AM - 6:00PM

Emergency Hours

  • Mon-Fri 9:00AM - 5:00PM
  • Sat-Sun 10:00AM - 6:00PM
Instagram Facebook-f Linkedin Twitter Google Phoenix-squadron

Restoration FAQ's

At Arizona Water and Fire Restoration Services, we offer a comprehensive range of services to help homeowners and businesses recover from various types of damage. Our services include:

  1. Water Damage Restoration: We provide emergency water extraction, drying, dehumidification, and restoration services for residential and commercial properties affected by floods, leaks, and other water-related disasters.

  2. Fire Damage Restoration: Our team specializes in cleaning, repairing, and restoring properties damaged by fire and smoke, including odor removal and contents cleaning.

  3. Mold Remediation: We offer mold inspection, testing, and remediation services to identify and remove mold growth in your property and prevent it from recurring.

  4. Biohazard Cleanup: Our certified technicians handle biohazard cleanup, including the safe removal and disposal of hazardous materials such as bodily fluids, sewage, and chemical spills.

  5. Odor Removal: We use specialized equipment and techniques to eliminate persistent and unpleasant odors from your property caused by various sources, including smoke, mold, and pets.

  6. Contents Cleaning and Restoration: Our team can clean and restore personal belongings, such as furniture, electronics, and clothing, that have been affected by water, fire, or mold damage.

  7. Structural Repairs: We can perform necessary structural repairs to your property to ensure its safety and stability following water, fire, or mold damage.

  8. Emergency Board-Up and Tarping: In the event of significant damage to your property, we offer emergency board-up and tarping services to protect your home or business from further damage and potential theft.

  9. Insurance Claims Assistance: We work closely with insurance companies to help streamline the claims process and ensure our clients receive the compensation they deserve.

  10. 24/7 Emergency Services: We understand that disasters can strike at any time, which is why we offer 24/7 emergency services to respond promptly and help you begin the recovery process as soon as possible.

 

Office Hours:
8:00 am – 5:00pm MTZ

Emergency Hours
24-7

At Arizona Water and Fire Restoration Services, we take pride in employing a team of highly experienced and skilled technicians. Our technicians have varying levels of experience, but typically they possess several years of hands-on experience in the field. Many of our technicians have been with us for a significant amount of time, allowing them to accumulate valuable knowledge and expertise in water and fire damage restoration, mold remediation, biohazard cleanup, and other related services.

We also emphasize continuous learning and professional development, ensuring that our technicians stay up-to-date with the latest industry techniques, equipment, and safety protocols. This commitment to excellence guarantees that our team is well-prepared to handle a wide range of restoration projects, from small residential jobs to large commercial losses.

By entrusting your property to Arizona Water and Fire Restoration Services, you can rest assured that our team of experienced technicians will provide the highest level of service and care throughout the restoration process.

At Arizona Water and Fire Restoration Services, we understand that dealing with insurance can be a daunting and confusing aspect of the restoration process. We work with most insurance companies, and our services are generally covered by homeowners’ or commercial property insurance policies.

Insurance coverage for water and fire damage restoration, mold remediation, or biohazard cleanup typically depends on the specific terms and conditions of your policy, as well as the cause of the damage. It is important to review your policy and consult with your insurance agent to determine the extent of your coverage.

As part of our commitment to making the restoration process as seamless as possible, we can assist you in navigating the insurance claim process. Our team is experienced in working with insurance adjusters and providing the necessary documentation, such as detailed estimates, photos, and reports, to support your claim. By partnering with Arizona Water and Fire Restoration Services, you can rest assured that we will work diligently to help you obtain the maximum coverage available under your policy.

The duration of a restoration project depends on several factors, including the type and extent of the damage, the size of the property, and the level of contamination or structural damage involved. Here’s a rough timeline for different types of restoration projects:

  1. Water Damage Restoration:
  • Minor water damage can typically be addressed within a few days.
  • More extensive water damage or cases involving significant structural damage may take several weeks or even months to complete.
  1. Fire Damage Restoration:
  • For minor fire damage, the restoration process might take a few days to a couple of weeks.
  • In cases of severe fire damage or structural damage, the project may take several weeks to a few months to complete.
  1. Mold Remediation:
  • Small-scale mold infestations can often be resolved within a few days.
  • Larger mold problems or those involving hidden mold growth may take a week or more to address.
  1. Biohazard Cleanup:
  • The duration of a biohazard cleanup project depends on the nature and extent of the contamination. Small-scale cleanups can be completed within a day or two, while more complex cases may take several days or even weeks.

Please note that these timelines are approximate and can vary depending on the specific circumstances of each project. After assessing your property and the extent of the damage, a restoration professional from Arizona Water and Fire Restoration Services will provide you with a more accurate estimate of the project duration.

Preventing fire damage involves taking precautions and practicing fire safety throughout your home. Here are some tips to help reduce the risk of fire damage:

  1. Install and maintain smoke alarms: Install smoke alarms on every level of your home, inside bedrooms, and outside sleeping areas. Test them monthly and replace the batteries at least once a year.

  2. Have a fire escape plan: Develop a fire escape plan that includes two ways out of every room, and practice it with your family regularly. Make sure windows and doors open easily and aren’t blocked by furniture or clutter.

  3. Use caution with open flames: Never leave candles, fireplaces, or other open flames unattended. Keep flammable materials at least three feet away from open flames and heat sources.

  4. Cook safely: Stay in the kitchen when cooking, and never leave cooking food unattended. Keep flammable items, such as dish towels, oven mitts, and paper products, away from the stove.

  5. Use electrical appliances and outlets safely: Avoid overloading outlets or extension cords, and unplug appliances when not in use. Replace frayed or damaged cords and only use appliances that are in good working condition.

  6. Properly store flammable materials: Store gasoline, paint, and other flammable liquids in approved containers, away from heat sources and living spaces.

  7. Keep fire extinguishers handy: Have a fire extinguisher on each level of your home, and know how to use it. Regularly check the expiration date and replace or recharge as needed.

  8. Maintain heating systems: Regularly inspect and clean heating equipment, such as furnaces, chimneys, and space heaters, to prevent fires caused by buildup or malfunctions.

  9. Install a carbon monoxide detector: Carbon monoxide is a byproduct of combustion and can be deadly. Installing a carbon monoxide detector can alert you to dangerous levels, helping prevent fire-related incidents.

  10. Practice fire safety with children: Teach children about the dangers of playing with fire and the importance of fire safety. Keep matches, lighters, and other fire-starting tools out of their reach.

By following these fire prevention tips and practicing fire safety, you can greatly reduce the risk of fire damage in your home. In the event of a fire, Arizona Water and Fire Restoration Services can help with cleanup, repair, and restoration.

The cost of water damage restoration services can vary greatly depending on several factors, including the extent of the damage, the size of the affected area, the type of water involved, and the necessary restoration procedures. Here are some factors that may impact the cost:

  1. Extent of damage: The more extensive the damage, the higher the cost of restoration. For example, a small leak that only affects a limited area may be less expensive to repair than extensive flooding that affects multiple rooms.

  2. Size of the affected area: The size of the area that needs to be restored will directly impact the cost of the restoration services. Larger areas require more time and resources, which can increase the overall cost.

  3. Type of water involved: There are three categories of water damage, ranging from clean water (Category 1) to contaminated water (Category 3). The type of water involved in the damage can affect the cost, as contaminated water requires more extensive cleaning and sanitization procedures.

  4. Necessary restoration procedures: Depending on the damage, various restoration procedures may be required, such as water extraction, dehumidification, drying, cleaning, sanitizing, mold remediation, and structural repairs. The combination of these procedures will determine the overall cost of the project.

  5. Materials and labor: The cost of materials and labor required for the restoration project will also impact the total cost. High-quality materials and experienced technicians may come at a higher price but can provide better results and long-term value.

It is difficult to provide an exact cost for water damage restoration services without assessing the specific situation. Arizona Water and Fire Restoration Services offers free on-site evaluations to determine the extent of the damage and provide an accurate estimate for the restoration project. Additionally, our team can work directly with your insurance company to help streamline the claims process and ensure you receive the coverage you need.

The cost of biohazard cleanup services can vary significantly depending on the specific situation and the extent of the cleanup required. Some factors that may affect the cost include:

  1. Type of biohazard: The nature of the biohazardous materials involved can impact the cost of the cleanup. For example, crime scene cleanup, unattended death cleanup, or infectious disease decontamination may require different techniques, equipment, and levels of expertise, which can affect the overall cost.

  2. Size and scope of the affected area: The size of the area requiring cleanup and the complexity of the job will directly influence the cost. Larger areas or situations requiring extensive decontamination and disposal procedures will typically be more expensive.

  3. Location and accessibility: The location of the biohazard and ease of access can also impact the cost. Cleanup in hard-to-reach or confined spaces may require specialized equipment and additional time, which can increase the overall cost.

  4. Disposal and transportation: Proper disposal of biohazardous materials is crucial and often subject to strict regulations. The cost of transportation and disposal of these materials can be a significant factor in the total cost of biohazard cleanup services.

  5. Materials and labor: The cost of materials and labor required for the biohazard cleanup project will also impact the total cost. High-quality materials, specialized equipment, and experienced technicians may come at a higher price but can provide better results and ensure compliance with health and safety regulations.

Due to the unique nature of each biohazard cleanup situation, it is difficult to provide an exact cost without assessing the specific circumstances. Arizona Water and Fire Restoration Services offers free on-site evaluations to determine the scope of the cleanup required and provide an accurate estimate for the project.

 

The process for removing mold involves several steps to ensure the mold is effectively removed and the risk of future growth is minimized. At Arizona Water and Fire Restoration Services, we follow a comprehensive process that includes:

  1. Inspection and assessment: Our trained technicians will perform a thorough inspection of the affected area to determine the extent of the mold problem, identify the underlying cause of the mold growth, and assess the type of mold present.

  2. Containment: To prevent the spread of mold spores to other areas of the property, containment measures will be put in place. This may involve using barriers such as plastic sheeting, sealing off HVAC systems, and creating negative air pressure in the affected area.

  3. Mold removal: Our technicians will use specialized equipment, techniques, and cleaning solutions to remove the visible mold growth from affected surfaces. This may include HEPA vacuuming, damp wiping, or using abrasive methods such as sanding or soda blasting for more extensive mold infestations.

  4. Removal of contaminated materials: Contaminated porous materials like drywall, carpeting, and insulation may need to be removed and safely disposed of if they cannot be adequately cleaned and restored.

  5. Cleaning and sanitizing: The affected area will be thoroughly cleaned and sanitized to remove any remaining mold spores and residues. This may involve the use of HEPA vacuums, antimicrobial cleaning agents, and specialized equipment to clean surfaces and contents.

  6. Drying and moisture control: It is essential to address the moisture issue that led to the mold growth. The area will be thoroughly dried using dehumidifiers, air movers, and other drying equipment. Our technicians will also identify and recommend repairs or improvements to prevent future moisture problems.

  7. Restoration: Once the mold has been effectively removed and the area is clean and dry, the restoration process can begin. This may involve replacing damaged building materials, painting, installing new flooring, or other necessary repairs to return the property to its pre-mold condition.

  8. Post-remediation verification: After the remediation process is complete, our technicians will perform a final inspection to ensure that all mold has been successfully removed and the underlying moisture issue has been addressed. Air samples or surface testing may also be conducted to confirm that the area is safe for re-occupancy.

Throughout the mold removal process, Arizona Water and Fire Restoration Services technicians will follow industry best practices and adhere to guidelines established by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) to ensure a safe and effective mold remediation.

The process for removing biohazards is a delicate and complex task that requires specialized knowledge, training, and equipment. At Arizona Water and Fire Restoration Services, we follow a strict protocol to ensure the safety of our technicians and clients while effectively cleaning and restoring the affected area. Here is an overview of the biohazard removal process:

  1. Assessment and safety precautions: Our trained technicians will first assess the situation and identify the type and extent of the biohazard. We will then establish safety measures and containment zones to prevent cross-contamination and protect unaffected areas.

  2. Personal protective equipment (PPE): Our technicians will wear appropriate PPE, such as gloves, masks, goggles, and full-body suits, to protect themselves from potential hazards during the cleanup process.

  3. Removal of contaminated materials: We will carefully remove all contaminated materials, such as bodily fluids, blood, animal waste, or chemical substances, and properly dispose of them according to federal, state, and local regulations.

  4. Cleaning and disinfecting: Our team will thoroughly clean and disinfect the affected area using EPA-registered disinfectants and specialized cleaning techniques. This step is crucial for eliminating pathogens, bacteria, viruses, and other harmful substances.

  5. Deodorization: If necessary, we will deodorize the area to remove any lingering odors associated with the biohazard.

  6. Restoration: Depending on the extent of the damage, we may need to repair or replace structural components, such as drywall, flooring, or furniture, to restore your property to its pre-incident condition.

  7. Final inspection: Once the biohazard cleanup and restoration process is complete, our team will conduct a final inspection to ensure the area is safe and ready for re-occupancy.

It is important to note that biohazard removal should always be handled by trained professionals due to the potential risks involved. Arizona Water and Fire Restoration Services has the expertise, experience, and equipment necessary to manage biohazard situations safely and effectively.

At Arizona Water and Fire Restoration Services, we understand the importance of a prompt response in minimizing damage and ensuring a successful restoration. Our team is available 24/7, and we strive to respond to emergency calls as quickly as possible, typically within 1-2 hours, depending on your location and the severity of the situation. Our rapid response time allows us to assess the damage, provide immediate mitigation services, and begin the restoration process to help you return your property to its pre-damage condition as efficiently as possible.

Yes, Arizona Water and Fire Restoration Services provides emergency services for water damage, fire damage, biohazard cleanup, and mold remediation. We recognize that disasters can strike at any time, and our team is available 24/7 to respond to your emergency needs. Our top priority is to help you minimize damage and start the restoration process as quickly as possible to prevent further harm to your property and belongings. When you contact us for emergency services, we’ll dispatch our highly-trained technicians to your location promptly to assess the situation and begin immediate mitigation and restoration work.

If for some reason we do not have an available crew, we have a commitment that we will find an IICRC Certified Provider for you so you can focus on what you need to focus on.

Our technicians at Arizona Water and Fire Restoration Services hold various certifications to ensure they are well-equipped to handle a wide range of restoration and remediation tasks. These certifications are obtained from reputable organizations such as the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and the Indoor Air Quality Association (IAQA).

Some of the certifications our technicians may hold include:

  1. IICRC Water Damage Restoration Technician (WRT)
  2. IICRC Applied Structural Drying Technician (ASD)
  3. IICRC Fire and Smoke Restoration Technician (FSRT)
  4. IICRC Applied Microbial Remediation Technician (AMRT)

ensure that our team members are knowledgeable and skilled in the latest industry practices and standards for water damage restoration, fire damage restoration, mold remediation, biohazard cleanup, and other related services. Additionally, our technicians participate in ongoing training and education to stay updated on the latest techniques, equipment, and safety protocols.

The process for filing an insurance claim for water and fire damage restoration, mold remediation, or biohazard cleanup typically involves the following steps:

  1. Assess the damage: As soon as you discover the damage, take pictures and document the affected areas. This will provide evidence for your insurance claim.

  2. Review your insurance policy: Understand the coverage and limitations of your policy, including any deductibles, coverage limits, or exclusions.

  3. Contact your insurance company: Notify your insurance company about the damage as soon as possible. They will provide you with guidance on the claim process and any specific requirements.

  4. Mitigate further damage: Take steps to prevent additional damage to your property, such as turning off the water supply in case of a water leak or boarding up windows after a fire. Keep in mind that your insurance company may require you to take reasonable precautions to prevent further damage.

  5. Hire a professional restoration company: Choose a reputable and experienced restoration company, like Arizona Water and Fire Restoration Services, to handle the cleanup and restoration process. Make sure they are licensed and certified in your area.

  6. Document the restoration process: The restoration company should provide you with detailed documentation of the work performed, including photos, estimates, and reports. This information will be essential for your insurance claim.

  7. Submit your claim: Provide your insurance company with the necessary documentation, including the restoration company’s estimates, photos, and any other required information. Be sure to keep copies of all documents for your records.

  8. Adjuster inspection: Your insurance company may send an adjuster to inspect the damage and assess the costs. Be prepared to discuss the extent of the damage and the steps you’ve taken to mitigate it.

  9. Settlement: Once the insurance company has processed your claim, they will provide a settlement offer based on the coverage limits, deductibles, and any policy exclusions. Review the offer carefully to ensure it covers the cost of the restoration work.

  10. Payment: Upon accepting the settlement, your insurance company will issue a payment to cover the cost of the restoration services, either directly to you or to the restoration company.

Throughout the claim process, it is essential to maintain open communication with your insurance company and the restoration company to ensure a smooth and efficient experience.

The cost of restoration services can vary depending on several factors. Some of the most significant factors that can affect the cost of restoration services include:

  1. Type of damage: Different types of damage, such as water, fire, mold, or biohazard, may require different restoration methods and equipment, which can impact the overall cost of the project.

  2. Extent of damage: The severity and extent of the damage will significantly affect the cost of the restoration. Greater damage typically requires more extensive work, specialized equipment, and longer project duration, which can increase the cost.

  3. Size of the affected area: Larger areas often require more time, labor, and resources to restore, which can result in higher costs.

  4. Level of contamination: If the damage involves hazardous materials or contaminants, additional safety measures, specialized equipment, and disposal methods may be required, which can increase the overall cost.

  5. Structural repairs: If structural repairs are needed, such as replacing drywall, flooring, or roofing, the cost of materials and labor for these repairs will add to the total cost of the restoration project.

  6. Contents restoration: The cost of cleaning, repairing, or replacing damaged personal belongings, furniture, and appliances can also affect the overall cost of the restoration project.

  7. Required permits and inspections: In some cases, permits or inspections may be necessary during the restoration process, which can add to the overall cost.

  8. Time-sensitive services: Emergency services or projects that require immediate attention may come with higher costs due to the increased urgency and potential need for after-hours or weekend work.

Keep in mind that each restoration project is unique, and the specific costs will depend on the individual circumstances. Arizona Water and Fire Restoration Services will provide you with a detailed estimate after assessing the damage and discussing the scope of the project with you.

Preventing water damage in the future involves proactive measures and regular maintenance. Here are some tips to help you minimize the risk of water damage in your home:

  1. Inspect and maintain your roof: Check for loose, damaged, or missing shingles, and ensure that flashing and seals around vents, chimneys, and skylights are in good condition. Address any issues promptly to prevent leaks.

  2. Clean gutters and downspouts: Remove debris and ensure gutters and downspouts are clear, allowing water to flow freely away from your home. Install gutter guards to help keep debris out.

  3. Install a sump pump: If your home has a basement or is prone to flooding, install a sump pump to remove water and keep the area dry. Regularly test and maintain the sump pump to ensure it is working effectively.

  4. Insulate exposed pipes: Insulate pipes in crawl spaces, basements, and attics to prevent freezing and bursting during cold weather.

  5. Locate and know how to shut off the main water valve: In case of a major leak or burst pipe, knowing how to quickly shut off the main water supply can minimize damage.

  6. Check appliances regularly: Inspect hoses and connections for washing machines, dishwashers, and refrigerators with water lines. Replace damaged or worn hoses and ensure connections are secure.

  7. Install water alarms: Install water alarms near areas prone to leaks, such as water heaters, washing machines, and under sinks. These devices can alert you to water leaks, giving you time to address the issue before significant damage occurs.

  8. Maintain proper grading and drainage: Ensure the ground around your home slopes away from the foundation to prevent water from pooling and seeping into your basement or crawl space.

  9. Seal windows and doors: Regularly inspect and maintain caulking and weatherstripping around windows and doors to prevent water from entering your home.

  10. Regularly inspect plumbing: Check for leaks, corrosion, and signs of damage in your plumbing system, including pipes, faucets, and fixtures. Address any issues promptly to prevent water damage.

By following these tips and conducting regular maintenance, you can significantly reduce the likelihood of water damage in your home. However, if you do experience water damage, Arizona Water and Fire Restoration Services can help with the cleanup and restoration process.

The cost of fire damage restoration services can vary significantly depending on several factors, including the extent of the damage, the size of the affected area, the type of materials involved, and the necessary restoration procedures. Here are some factors that may impact the cost:

  1. Extent of damage: The more extensive the fire damage, the higher the cost of restoration. A small, contained fire will typically be less expensive to repair than a large fire that has caused significant structural damage.

  2. Size of the affected area: The size of the area that needs to be restored will directly impact the cost of the restoration services. Larger areas require more time, materials, and labor, which can increase the overall cost.

  3. Type of materials involved: Different materials can be affected by fire and smoke differently, and some may require more specialized cleaning and restoration techniques. This can impact the cost of the restoration project.

  4. Necessary restoration procedures: Fire damage restoration often involves a combination of cleaning, deodorizing, repairing or replacing damaged materials, and reconstructing affected areas. The specific combination of these procedures needed for your project will determine the overall cost.

  5. Materials and labor: The cost of materials and labor required for the restoration project will also impact the total cost. High-quality materials and experienced technicians may come at a higher price but can provide better results and long-term value.

It is difficult to provide an exact cost for fire damage restoration services without assessing the specific situation. Arizona Water and Fire Restoration Services offers free on-site evaluations to determine the extent of the damage and provide an accurate estimate for the restoration project. Additionally, our team can work directly with your insurance company to help streamline the claims process and ensure you receive the coverage you need.

The cost of mold remediation services can vary greatly depending on a number of factors, such as the extent and location of the mold, the type of mold, and the size of the affected area. Here are some factors that may impact the cost:

  1. Extent of mold growth: The more extensive the mold growth, the higher the cost of remediation. A small, contained area will typically be less expensive to remediate than a widespread mold problem affecting multiple rooms or hidden areas within your home.

  2. Size of the affected area: The size of the area that needs to be remediated will directly impact the cost of the mold remediation services. Larger areas require more time, materials, and labor, which can increase the overall cost.

  3. Type of mold: Some types of mold may require specialized cleaning and remediation techniques, which can impact the cost of the remediation project. Additionally, toxic molds like Stachybotrys (black mold) may require more extensive safety measures and disposal procedures, increasing the overall cost.

  4. Location of the mold: Mold found in hard-to-reach areas, such as crawl spaces, attics, or inside walls, can be more challenging and time-consuming to remediate, potentially increasing the cost of the project.

  5. Necessary repairs and reconstruction: Mold remediation may involve removing and replacing damaged materials, such as drywall, flooring, or insulation. The cost of these repairs and reconstruction will add to the overall cost of the mold remediation project.

  6. Materials and labor: The cost of materials and labor required for the mold remediation project will also impact the total cost. High-quality materials and experienced technicians may come at a higher price but can provide better results and long-term value.

It is difficult to provide an exact cost for mold remediation services without assessing the specific situation. Arizona Water and Fire Restoration Services offers free on-site evaluations to determine the extent of the mold problem and provide an accurate estimate for the remediation project.

The duration of the mold removal process can vary depending on several factors, such as the extent of the mold infestation, the size of the affected area, the type of materials impacted, and the underlying cause of the mold growth.

For smaller mold issues, the removal process may take a few days. However, for more extensive infestations or in cases where significant structural repairs are needed, the process could take one to two weeks or even longer.

At Arizona Water and Fire Restoration Services, our experienced technicians work efficiently and diligently to ensure the mold removal process is completed as quickly as possible while maintaining high-quality workmanship and adhering to safety standards. We also provide regular updates and clear communication throughout the project, so you are informed of the progress and any changes in the timeline.

Mold poses several potential dangers to both your property and your health. Some of the primary concerns associated with mold growth include:

  1. Structural damage: Mold can weaken and break down various materials in your home, such as wood, drywall, and insulation. Over time, this can lead to structural damage and compromise the integrity of your property.

  2. Health risks: Exposure to mold can cause a range of health problems, particularly for individuals with allergies, asthma, or compromised immune systems. Common symptoms associated with mold exposure include nasal congestion, sneezing, coughing, skin irritation, eye irritation, and respiratory issues.

  3. Unpleasant odors: Mold growth often produces a musty, unpleasant smell that can permeate your home, making it uncomfortable for occupants.

  4. Reduced property value: The presence of mold can negatively impact your property’s value, as it may deter potential buyers and require costly remediation to address the issue.

Addressing mold problems promptly and effectively is crucial to minimize these risks. Arizona Water and Fire Restoration Services offers comprehensive mold remediation services to identify, remove, and prevent mold growth, ensuring a healthy and safe environment for you and your family.

Call Now ButtonCall Now!